1. Who we are
DigitScaler is a trading name of Digit Marketing, a business established in the Netherlands.
- Legal business
- Digit Marketing (trading as DigitScaler)
- Chamber of Commerce (KVK)
- 67540864
- VAT (BTW)
- NL002387607B20
- Registered address
- Langeveld 41, 4702 XW Roosendaal, The Netherlands
- [email protected]
2. Acceptance and eligibility
By creating an account, placing an order, activating a paid license, downloading paid software, or otherwise using our Services, you agree to these Terms. If you act for a company or other organisation, you confirm that you have authority to bind it.
You must be legally capable of entering into a contract. If you do not agree to these Terms, do not purchase, activate, or use a paid DigitScaler product.
3. Products and services
DigitScaler provides WordPress and WooCommerce software, including free plugins and paid plugins or add-ons, together with related license activation, private downloads, updates, account features, documentation, and support. Product descriptions, compatibility information, features, license limits, and prices shown on the applicable product or pricing page form part of your order.
Screenshots, demonstrations, roadmaps, and previews are illustrative. A roadmap or statement about a possible future feature is not a promise that the feature will be released. We may improve, replace, or discontinue features when reasonably necessary, provided this does not unlawfully remove a material paid entitlement during its active term.
Our software requires a compatible, independently operated WordPress and, where stated, WooCommerce environment. Hosting, domains, WordPress, WooCommerce, themes, third-party plugins, external APIs, and payment-provider accounts are not supplied by DigitScaler unless expressly stated.
4. Accounts and security
You must provide accurate account and billing information and keep it current. You are responsible for safeguarding your password, license keys, activation tokens, and account access, and for activity carried out through your account. Tell us promptly if you suspect unauthorised access.
A license key is confidential. You may share it only with staff or contractors who need it to administer websites covered by your license and who are bound to protect it. You may not publish, resell, or distribute a license key.
5. Orders, payment, and tax
Paid DigitScaler products are sold through Paddle, which acts as Merchant of Record for the transaction. Paddle processes payment, applicable sales tax or VAT, invoices, and payment-related buyer services. Paddle’s checkout and buyer terms also apply to your purchase. If these Terms conflict with Paddle’s mandatory buyer terms on payment processing, tax, billing, or a Paddle-issued refund, Paddle’s terms control for that subject.
The price, currency, billing interval, applicable tax, discount, and total payable are displayed at checkout before you confirm the purchase. An order is accepted when payment is successfully processed and the purchase is confirmed. We may reject or cancel an order affected by fraud, abuse, an obvious pricing error, sanctions restrictions, or technical failure; any collected amount for a cancelled order will be handled through Paddle.
Promotional or launch discounts apply only as stated. Unless checkout expressly says otherwise, a first-payment or first-year discount does not reduce later renewal prices.
6. Subscriptions, renewal, and cancellation
Paid plugin plans are annual subscriptions unless the product page and checkout expressly state otherwise. Your subscription renews automatically at the renewal price and interval displayed at checkout until cancelled. Launch pricing applies to the first paid term only; renewals are charged at the regular annual price shown for the plan, subject to any lawful price change communicated before renewal.
You may cancel at any time through the secure Paddle billing portal available from your DigitScaler account, or by contacting us. Cancellation stops future renewals and normally takes effect at the end of the already-paid billing period. Except where law or the Refund Policy requires otherwise, cancellation alone does not create a refund for the current period.
After expiry or cancellation takes effect, you may continue using a copy already installed only to the extent technically and legally permitted by the applicable software license, but paid features that require an active entitlement, new private downloads, automatic updates, and support may stop. Security, compatibility, and service availability cannot be guaranteed for unmaintained versions.
7. Software license and activation limits
Subject to payment and compliance with these Terms, we grant you a limited, non-exclusive, non-transferable right during the applicable license term to install and use a paid DigitScaler product on no more than the number of websites included in your plan. A staging or development site counts as an activation unless the product or account portal expressly treats it differently.
You may deactivate one authorised site and move the activation to another site that you own or manage for the same customer, provided you remain within the plan limit. Agency plans may be used on client sites you actively manage, but you may not sell, sublicense, rent, or transfer standalone copies, account access, license keys, or activation capacity.
WordPress plugins may include code distributed under the GNU General Public License or another open-source license. Those license notices continue to govern the covered code. These Terms separately govern access to DigitScaler’s paid services, license infrastructure, private packages, updates, support, branding, documentation, account, and contractual entitlement. Nothing in these Terms removes rights granted by an applicable open-source license.
You must not circumvent activation controls, obtain private packages without authorisation, use one license beyond its site limit, interfere with license or update services, remove proprietary notices where the applicable license does not permit removal, or use our Services to violate law or third-party rights.
8. Updates, compatibility, and support
An active paid subscription includes updates and the level of email support stated for your plan. Support covers reasonable assistance with installation, activation, documented configuration, and reproducible defects in current supported versions. It does not include custom development, store administration, data entry, hosting repair, third-party product support, or recovery from unauthorised modifications unless we agree otherwise.
We aim to maintain compatibility with the supported WordPress, WooCommerce, and PHP versions identified in the product documentation. We cannot guarantee compatibility with every theme, plugin, hosting stack, browser, external API, or future third-party release. You are responsible for testing updates on staging, maintaining backups, and using a supported environment.
We may release security fixes, maintenance updates, feature updates, or major versions at our discretion. We may stop supporting obsolete product versions or platform versions after reasonable notice where practical.
9. Refunds and withdrawal rights
Refund eligibility and the request process are described in our Refund Policy and in the Paddle Buyer Terms presented with your purchase. Contact us promptly with your order details if you believe a charge is incorrect or the product has a material defect.
If you are a consumer, mandatory rights under the law applicable to you remain unaffected. Where you expressly request or consent to immediate supply of digital content or services, this may affect a statutory withdrawal right only to the extent permitted by law and properly confirmed during checkout. Nothing here excludes statutory remedies for digital content or services that do not conform to the contract.
10. Your responsibilities and acceptable use
You are responsible for your websites, stores, content, products, tax settings, customer communications, legal disclosures, backups, security, and compliance. DigitScaler tools assist with store functionality but do not provide legal, tax, accounting, accessibility, or security advice and do not make your store compliant by themselves.
You must use the Services lawfully and must not attack, probe, overload, scrape, reverse engineer service-side protections, introduce malware, access another customer’s account or data, misuse support, or use the Services to facilitate fraud, infringement, or abuse. This does not restrict rights to inspect, modify, or reverse engineer open-source code where an applicable open-source license or mandatory law grants those rights.
Before changing a production store, you should maintain a current backup and test material changes in an appropriate staging environment.
11. Privacy and service data
Our Privacy Policy explains how we handle account, contact, licensing, activation, support, and website data. Some products connect to third-party services only when configured by you; your use of those services is also governed by their terms and privacy notices.
You remain responsible for determining whether a plugin’s configuration is appropriate for personal data processed on your store and for providing notices or obtaining consent required from your customers.
12. Intellectual property
DigitScaler and its licensors retain all rights in the Services, paid-service infrastructure, websites, designs, documentation, trademarks, logos, and materials except for rights expressly granted to you or granted under an identified open-source license. Feedback may be used to improve our products without payment or obligation, but we will not identify you publicly without permission.
13. Warranties and liability
We will provide paid Services with reasonable care and skill and will use reasonable efforts to keep our licensing, account, and download services available. Software is complex and may contain defects or experience interruptions. Except for express promises in these Terms and rights that cannot be excluded by law, the Services are provided without additional warranties, including guarantees that every feature will be uninterrupted, error-free, or compatible with every environment.
Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, breach of mandatory consumer rights, or any other liability that cannot lawfully be excluded or limited.
To the maximum extent permitted by law, DigitScaler is not liable for indirect or consequential loss, loss of profit, revenue, goodwill, anticipated savings, business opportunity, or data, or for loss caused by your failure to maintain backups, insecure configuration, unsupported software, third-party services, or unauthorised changes.
For business customers only, our total aggregate liability arising from a paid product or these Terms is limited to the amount paid for that product during the twelve months immediately before the event giving rise to the claim. This cap does not apply where liability cannot legally be limited. Consumer claims remain subject to applicable mandatory law.
14. Suspension and termination
We may temporarily restrict an account, activation, download, update, or support access where reasonably necessary to protect the Services, investigate suspected fraud or security abuse, enforce site limits, comply with law, respond to a chargeback or refund, or address a material breach. Where appropriate, we will give notice and a reasonable opportunity to remedy the issue.
We may terminate a paid entitlement for a material breach that is not remedied after notice, or immediately for deliberate fraud, malicious activity, unlawful use, or serious security abuse. Termination does not remove payment obligations already incurred and does not affect provisions intended to survive, including intellectual-property, liability, and dispute provisions.
15. Changes to Services and Terms
We may update these Terms to reflect product changes, legal requirements, security needs, or business practices. The effective date above will be updated. If a change materially affects an active paid subscription, we will provide reasonable notice through the website, account, or email where practical. Changes do not retroactively remove mandatory rights.
We may change future subscription prices. A price change for an existing subscription will apply no earlier than a future renewal after the notice required by applicable law and the billing platform.
16. General terms
Neither party is responsible for delay caused by events beyond its reasonable control, except that this does not excuse payment already due. You may not transfer your contract or paid entitlement without our written consent, except where mandatory law permits. We may transfer our rights and obligations as part of a business transfer provided this does not reduce mandatory rights.
If any provision is unenforceable, it will be limited or removed only to the minimum extent necessary and the remaining provisions continue. A failure to enforce a provision is not a waiver. These Terms, the order and checkout details, the applicable product description, the Privacy Policy, and the Refund Policy form the agreement for the Services, alongside any mandatory Paddle buyer terms.
17. Governing law and disputes
These Terms are governed by Dutch law. If you are a consumer, this choice does not deprive you of mandatory protections available under the law of your country of residence, and you may have the right to bring proceedings in the courts available to you under applicable consumer law.
Business disputes are subject to the competent courts in the Netherlands, unless mandatory law requires another forum. Before starting formal proceedings, please contact us and allow a reasonable opportunity to resolve the issue.
18. Contact
Questions about these Terms, billing, cancellation, or a purchase can be sent to [email protected] or through our contact page.